Frequently Asked Questions

1. Do I need to set up an account?

You do not need an account to shop at Gourmet Baklava. However, you will be able to enjoy a host of additional benefits if you register with us.

2. Will my personal data be confidential?

We take data protection very seriously at Gourmet Baklava. All information provided through the website is stored on secure servers. All payment transactions carried out through our website are encrypted. Your card details and passwords are not available to any of our employees. Please note, it is your responsibility to keep any website passwords or login codes confidential. For more details, refer to our Privacy Policy.

3. Why am I unable to register?

It is possible that you already have an account registered with us using that email address. If so, please attempt to log in as an existing customer on the login screen.

4. What should I do if I am having trouble logging into my account?

If you are a registered user and forget your password, click on “forgot password” and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact our customer care team on info@gourmetbaklava.in  for further assistance.

5. How can I update my account?

Once signed in, you can access your account details by clicking on your name appearing on the top right-hand side of the page. To update your details, click on “Account Information”.

6. How can I place an order?

To make a purchase, browse our wide selection of products through the ‘Order Now’ page on our website. Click on your desired product and add the item to your cart and continue shopping.

When you are ready to place your order, click the ‘Checkout’ button.

Follow the prompts to complete the checkout process. For further assistance or any technical issues, please contact our customer care team at +91 91548 45425 or email info@gourmetbaklava.in

7. How do I search for a specific product?

Using the search bar in the top right-hand corner of the page, you will be able to search the product you are looking for. You can also use categories to help you find the perfect gift for any occasion.

8. How can I make changes to my order?

Once an order has been placed, it cannot be changed. However, if your order has not yet been processed and you contact info@gourmetbaklava.in to request for a modification, we can cancel your order free of charge. You are then able to place a new order.

9. How can I modify the assortment of products in my gift box?

Please contact info@gourmetbaklava.in and provide your order details (number), along with specified changes. We will request the changes and update you at the earliest. Kindly note that an order cannot be modified once it has been dispatched.

10. How can I add additional items to my order?

While we are unable to add items to an existing order, our Customer Care team can assist you with placing a new order for any additional pieces. Kindly contact info@gourmetbaklava.in  or call +91 91548 45425.

11. How will I know if Gourmet Baklava has received my order?

After placing the order, you will be sent an email and SMS Alert informing you that your order has been received. If you have made the payment via card, your order will only be accepted once the payment has gone through.

12. How quickly does Gourmet Baklava process an order?

All orders are processed within one working day from Saturday to Thursday, excluding holidays. In rare cases due to stock availability or large quantities requested, order processing may take longer. Once your order has been accepted, you can expect to receive it within five working days.

13. Am I able to place an order via telephone?

If you are facing difficulties placing an order online, you can reach our customer care team at +91 91548 45425 or email info@gourmetbaklava.in  for further assistance.

14. What do I do if I have not received my order?

If you do not receive your order within 5/7 working days for Express/Standard Delivery respectively, kindly contact our customer care team at +91 91548 45425 or email info@gourmetbaklava.in.